Terms of service.

The agreement

These terms govern your use of oakwright.co and of Oakwright's hosted software. By using either, you agree to them. If you are using the software under a signed agreement with Oakwright, that agreement wins wherever the two differ.

The service

Oakwright provides business software workspaces that automate sales, research, and operations work, plus related consulting. Each customer workspace runs on its own instance. You own your data; we operate the machinery.

Fieldnote subscriptions and credits

Fieldnote accounts may include trial or subscription credits. One completed content package uses one credit. A generation that fails before completion returns the reserved credit. Subscription allowances reset when the applicable invoice is paid and unused credits do not roll over. You may not use Fieldnote as a general model proxy, bypass its limits, automate abusive requests, or attempt to extract prompts, credentials, or other users' data.

Your responsibilities

• You are responsible for the content of communications sent from your workspace. The software holds every outbound email for your approval; approving a send is your decision and your responsibility, including compliance with CAN-SPAM and the laws that apply to your outreach.
• Keep your credentials and passphrase to yourself. Actions taken from your authenticated workspace are yours.
• No unlawful use: no spam beyond applicable law, no infringing content, no attempts to breach or overload the service or anyone else's systems.

Third party connections

You may connect third party accounts, such as Google, to your workspace. Those connections are governed by the third party's terms as well as ours, and by our privacy policy. You can disconnect them at any time.

Tailgate text messages

When you opt in, Tailgate may send recurring SMS text messages about your scheduled jobs and appointment confirmations. Those two are the only messages this program sends. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

• Reply STOP to unsubscribe. You will receive a confirmation and no further messages unless you opt in again.
• Reply HELP for help, or contact [email protected].
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive these messages is given directly to Oakwright for this program alone. It is not bundled with any other agreement and is not a condition of any purchase.
• Your mobile number, SMS consent data, and message opt-in information are never shared, sold, or bought by third parties or affiliates for any purpose. We do not run affiliate marketing or third-party lead generation on this program.
• Our Privacy Policy explains how mobile information and consent records are handled.

Intellectual property

The software, this site, and their contents belong to Oakwright. Your data and the work product your workspace produces for you belong to you.

Disclaimers and liability

The service is provided as is. We work hard to keep it correct and available, and we do not warrant that it always will be. To the maximum extent the law allows, Oakwright is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is capped at the amount you paid us in the twelve months before the claim arose.

Termination

You can stop using the service at any time and ask for your instance to be deprovisioned, which destroys its data. We can suspend or end service for breach of these terms, with notice where practical.

Changes and contact

If these terms change, the date above changes with them and continued use means acceptance. Questions: [email protected].